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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Treasure Troll

July 11, 2024

5  out of  5
rating by Treasure Troll
"Amazing. Lowest rates I've seen in a long time."
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B Don

July 9, 2024

5  out of  5
rating by B Don
"We multiple things insured with Randy. Rentals, a business, home and cars. They have always been super helpful and on it when we need something. We highly recommend this office…. It’s a great team! Gary and Becky Donaldson"
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the pitbull family

February 29, 2024

4  out of  5
rating by the pitbull family
"Great staff but ALOT of billing issues"
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Gus Mason Jr

December 13, 2023

5  out of  5
rating by Gus Mason Jr
"What a great and wonderful group of people"
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destany

June 26, 2023

5  out of  5
rating by destany
"I had an amazing experience with Erin."
We responded:
"Thank you so much for taking the time to leave a review! We appreciate your business! "
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Jayson Lane

June 24, 2023

5  out of  5
rating by Jayson Lane
"If you're looking for a great agent and amazing team, look no further! I've been with them for years, and they are the best. I highly recommend them!"
We responded:
"Thank you, Jayson, for taking the time to leave us a review. We appreciate your business with us. We are here to help! "
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Tammy Lepretre

June 18, 2023

5  out of  5
rating by Tammy Lepretre
"Love the staff here. Always friendly"
We responded:
"Thank you Tammy for taking the time to leave us a review. We appreciate your trust in us with your insurance needs. We are here for you and your family! Thank you again! "
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Rudy Tucker

January 19, 2023

5  out of  5
rating by Rudy Tucker
"Fantastic service. Christina was very helpful and made the process painless. Just all around great customer service. Would recommend this agency to anyone."
We responded:
"Thank you so much Rudy for providing this review! Christina is a huge asset to our office; we are very lucky to have her. We strive to provide the best customer service possible to each and every one of our customers. Thank you for recognizing her efforts and we appreciate your business! Take care! "
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Jerry Davison

January 19, 2023

5  out of  5
rating by Jerry Davison
"NEW UPDATE (1-19-2023): I contacted Randy through email about some questions and concerns late one night and I had a thorough and succinct answer by 10:00 a.m. the next morning! I was also given a PDF file that showed my premium versus dividend per year which helped me decide to keep my coverage as is. I can't say enough about Randy and his staff. The are incredible. Randy and his staff are only the 2nd State Farm agency that I've dealt with in 49 years and they are incredibly responsive and helpful. I had high expectations when I moved to Randy's agency ... because my last State Farm agent was my father-in-law!"
We responded:
"Thank you so much Jerry for the kind review. We pride ourselves on providing top notch service on your life, auto and home insurance. We appreciate your business and look forward to many more years of providing great customer service. Thanks again for taking the time to write a review. Take care! "
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Kirk Taylor

December 18, 2022

5  out of  5
rating by Kirk Taylor
"Simply the best! You won't be disappointed with Randy or his staff!"
We responded:
"We appreciate that feedback Kirk. Thank you for your business. We are happy to offer you the best auto and homeowners insurance topped off with amazing customer service. If we can help with anything, please never hesitate to call. Take care! "
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Ya Brother

November 9, 2022

1  out of  5
rating by Ya Brother
"They barely answer the phone. They don’t reply to messages. They seem bothered by your requests. Kinda snobby."
We responded:
"Thank you for taking the time to provide your feedback. I unfortunately do not show you as a current client with our agency. We would love the chance to look at your account, discuss your concerns and make your experience a positive one moving forward. We can be reached at 309-689-9780 if you would be available. Thank you so much! "
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Destany Hougland

September 30, 2022

5  out of  5
rating by Destany Hougland
"Erin gives the best customer service ever! And she is super sweet!"
We responded:
"Thank you so much for your review and your continued support!"
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Libby Murray

September 29, 2022

5  out of  5
rating by Libby Murray
"Love"
We responded:
"Thank you so much Libby, we appreciate your business!"
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Oj Skinner

July 15, 2022

5  out of  5
rating by Oj Skinner
"Christina is a rock star. She made sure my policy was exactly what I needed. She was able to answer my questions quickly and accurately! I honestly am not sure if I would have switched if it wasn’t for her! Awesome asset to have for your company!"
We responded:
"Thank you so much Oj for taking the time to write a review. Christina does a great job, and we are so grateful that you selected our office for your insurance needs. We appreciate you! "
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Laurie Nippe

June 14, 2022

5  out of  5
rating by Laurie Nippe
"Great service & awesome office staff."
We responded:
"Thank you so much Laurie, we appreciate your business!"
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Sandra Allen

June 12, 2022

5  out of  5
rating by Sandra Allen
"Randy B. and staff has always been so helpful to me. Very nice and friendly staff. Would recommend any friend or family that needs insurance to deal with him. Truly happy I’m working with him. A+"
We responded:
"Thank you, Sandra! It was our pleasure taking care of your insurance needs. If you need anything, we are here for you. "
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Michael Allen

June 12, 2022

5  out of  5
rating by Michael Allen
"Mr. Begole and his team, helped me get vehicle insurance, explained the pricing and finished the quote when I called just before closing, I was insured and felt welcomed by the service! Thank you Randy from State Farm!"
We responded:
"Thank you, Michael! We appreciate your business and look forward to providing you the best service possible. "
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Pam McClure

June 12, 2022

5  out of  5
rating by Pam McClure
"Randy Begole and his team are the best to work with. Anytime I call their office I get a prompt and friendly response. We recommend them to everyone we know!"
We responded:
"Thank you so much Pam! We appreciate your business! "
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Lexi McClure

June 12, 2022

5  out of  5
rating by Lexi McClure
"Randy Begole’s State Farm brings professionalism, reason, and is a safety net for all family’s. His team always favors what you need first. Randy Begole, actually came to my car when it was in an accident and hit a pole. This team goes the extra mile to make sure that your family is a priority."
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Matthew McClure

June 12, 2022

5  out of  5
rating by Matthew McClure
"Rockstar service with phenomenal follow-up and support from Randy and his staff."
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Wyatt Wade

June 11, 2022

5  out of  5
rating by Wyatt Wade
"Nothing but greatness comes from Randy Begole State Farm, and that’s a fact."
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Alex Sanders

June 11, 2022

5  out of  5
rating by Alex Sanders
"Randy and his team are the best insurance providers in the central Illinois region. I know they are only one call away for any of my insurance needs. They are customer focused, and have been nothing short of excellent. I would recommend Randy and his team to everyone!"
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Austin Zalar

June 11, 2022

5  out of  5
rating by Austin Zalar
"Best gosh darn insurance agent I’ve ever had. Previous insurance didn’t give me the car coverage I needed for my ‘03 Jeep Wrangler, but Randy and his staff were able to hook me up RIGHT! Five stars would get insured again."
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Sheri Zalar

June 11, 2022

5  out of  5
rating by Sheri Zalar
"Great and honest agent! Highly recommend! Did a nice job setting up everything I needed for my business."
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Anne Peters

June 11, 2022

5  out of  5
rating by Anne Peters
"Randy Begole is A-W-E-S-O-M-E!!"